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CMC quality improvement training based on PDCA and practical problem solving

Presentation of China Manufacturing Consultants

Founded in 2012, CMC includes a team of more than 20 full-time consultants and trainers. Our staff have at least 10 years’ experience driving change in Chinese organizations. They are keenly aware not only of successful management techniques that are applicable to manufacturing organizations, but also have significant implementation experience in China. As an organization our mission is to work as the facilitators of lasting change in Chinese companies, allowing firms to become more efficient and profitable. 

Presentation of China Manufacturing Consultants



Problems appear every day in production. But how do you react to them? If the same problems come back again and again, something is missing in your approach. You do not address the root cause of the problem, so that problem is actually not really solved. You have probably heard of “continuous improvement”. How does it work? At its heart is a regular effort to address the root cause of problems, one by one, patiently. It does not cost extra money, and in the long run it saves a lot of money, but it requires dedication from management. Do you know how to set up teams to address problems, and the 7-step process they should follow? Learn about the way to transform your company operations and become as good as the leaders in your industry. 

This 2 Day On-Site Training Course's Content

Topics Subtopics
Fixing a problem Correction
Bad example of corrective action
Good example of corrective action
PDCA The scientific method
The 7 steps in practical problem solving
  1.  Clarify the problem
  2. Break down the problem
  3. Set a target
  4. Analyse the root cause(s)
  5. Think of corrective action(s)
  6. Monitor results and process
  7. Standardize and congratulate

Training style

We introduce new concepts and then immediately apply them to the trainees’ work environment. We spend some time on the shop floor, observing and discussing potential improvements. This way, the training content is immediately applied and trainees understand it in a deeper way.


CMC trainer Hank L

South China

Hank L.

20+ years manufacturing experience in various industries, including top management roles (plant manager, quality manager) at both Duracell and Honeywell in China. Experienced and trained in ISO9001, ISO 14001, ISO/TS 16949, and HACCP.

CMC trainer Cindy J

Shanghai Area

Cindy J.

Product director for a branch of Li & Fung group, then general manager of a 1,000 people factory. Implemented ISO9001, TL9000, and ISO14001; strong experience developing FMEAs and control plans. 


Day 1.

Time Category name Most common cost components
09:00-09:30  Introduction Getting to know participants, introduction of the training
09:30-10:30 2 levels of problem resolution Explanation of the difference between correction and corrective action; what is a good corrective action
10:30-10:40 Break  
10:40-12:00 The basic framework Similarities between PDCA, DMAIC, 8D, Lean’s A3 
12:00-13:30 Lunch break  
13:30-15:00 Workshop observation Observation of a few recent problems found somewhere in production;how they were addressed; are they recurrent 
15:00-15:30 Discussion about the current approach Brainstorming about what could have been done betterto prevent recurrence of observed problems
15:30-16:00 Steps 1 & 2 Explanation of steps 1 and 2 in the practical problem solving approach 
16:00-16:30 Discussion about a better way Brainstorming about the way observed problems could have been clarified and broken down 
16:30-16:45 Summary Wrap up of the day, reminder about main concepts and takeaways

Day 2.

Time Category name Most common cost components
09:00-09:15 Reminder Reminder about main concepts and takeaways from previous day 
09:15-10:30 Steps 3 & 4 Explanation of steps 3 and 4 in the practical problem solving approach 
10:30-10:40 Break  
10:40-12:00 Workshop observation Observation of processes, in the context of finding potential root cause(s) 
12:00-13:30 Lunch break  
13:30-14:00 Steps 5 & 6 Explanation of steps 5 and 6 in the practical problem solving approach 
14:00-15:30 Discussion Brainstorming of potential countermeasuresto observed problems and their implementation 
15:30-15:40 Break  
15:40-16:10 Steps 7 & 8 Explanation of steps 7 and 8 in the practical problem solving approach 
16:10-16:45 Summary Wrap up of the day, reminder about main concepts and takeaways

Typical Benefits

Companies that fully embrace the practical problem solving approach and make it a part of their ‘way of doing business’ can reach word-class manufacturing levels in 2-3 years. On average they can cut their variable costs by 20-50%.


problem solving approach template
  • A template for a successful practical problem solving approach will be given to participants.

ppt content given to you

  • Participants will be able to use the template in new situations (provided it is not overly complex).

ppt content given to you

  • The content of the PPT slides will be handed to the company. This way, the participants will be able to ‘refresh’ the concepts a few months later. 


Training Notes

- The training session is spread over 2 days, in your factory

- Minimum 12 attendees

- If your factory is more that 2.5 hours away from Shanghai centre or dongguan centre, additional travel expenses will apply

CMC operate all over China

Optional service

Some manufacturers feel the need for ongoing coaching of their team as they apply the concepts from our trainings. A good solution is to have one of our consultants come once a week for several months to reinforce the concepts and help apply them in a real situation.

Contact us for more details:

Moon Li
China Manufacturing Consultants



Email: moon.li@cmc-consultants.com
Phone: +86 755 8253 0056 (China)
Phone: +1 443 485 6415 (US)

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CMC quality improvement training based on PDCA and practical problem solving