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CMC quality improvement training by putting a quality system in place

Presentation of China Manufacturing Consultants

Founded in 2012, CMC includes a team of more than 20 full-time consultants and trainers. Our staff have at least 10 years’ experience driving change in Chinese organizations. They are keenly aware not only of successful management techniques that are applicable to manufacturing organizations, but also have significant implementation experience in China.

As an organization our mission is to work as the facilitators of lasting change in Chinese companies, allowing firms to become more efficient and profitable.

china manufacturing consultants presentation


cmc add context

As your manufacturing operations grow in size and in complexity, you can no longer rely on a few key people to keep an eye on everything that is happening. You need to put a system in place to ensure people do the right thing when nobody is watching them.

You also cannot rely on final inspection to catch all the problems. Paying many inspectors to do this is very expensive, and they will never be able to find 100% of problems. Instead, a good quality system will allow you to find more problems with fewer inspectors. This is a significant source of savings.

There are other side benefits as well:

  • With a good quality system in place, your customers will have much more confidence in your product quality
  • Most of the work in the preparation for an ISO 9001 certification will already be done.

The Content Of This Training Course

Topics Subtopics
The need for a quality systemout of the factory Inspection costs
Inspection effectiveness
Cost impact of catching problems earlier
What is a system? General concept
Production steps, risks, control points
Feedback mechanism
‘Go’ / ‘no-go’ gates Using QC inspectors
Control jigs
Using production operators
Using automation
The concept of mistake-proofing devices
What to do with rejected materials/products
Watching trends Internal auditing
The concept of statistical process control
Fundamental documents High-level flow chart
Process-level flow chart
Problem solving flow chart
The role of leaders What is a process “owner”?
Escalation in troubleshooting

Training style

We introduce new concepts and then immediately apply them to the trainees’ work environment. We spend some time on the shop floor, observing and discussing potential improvements. This way, the training content is immediately applied and trainees understand it in a deeper way.


Hank L

South China

Hank L.

20+ years manufacturing experience in various industries, including top management roles (plant manager, quality manager) at both Duracell and Honeywell in China. Experienced and trained in ISO9001, ISO 14001, ISO/TS 16949, and HACCP.

Cindy J

Shanghai Area

Cindy J.

Product director for a branch of Li & Fung group, then general manager of a 1,000 people factory. Implemented ISO9001, TL9000, and ISO14001; strong experience developing FMEAs and control plans. 


Day 1.

Time Topic Approach
09:00-09:30  Introduction Getting to know participants, introduction of the training
09:30-10:30 External failures Concept introduction, examples and cost modelling, discussion with participants (application of the concept to their work) 
10:30-10:40 Break  
10:40-12:00 Internal failures Concept introduction, examples and cost modelling, discussion with participants (application of the concept to their work) 
12:00-13:30 Lunch break  
13:30-15:00 Workshop observation Observation of testing & inspection activities at end of line, and of a few production activities. If applicable, observation and analysis of an internal failure case. 
15:00-15:30 Discussion about internal failures Brainstorming about the way to address internal failures, introduction of the concepts of correction vs. corrective action 
15:30-16:00 Appraisal Concept introduction, cost modelling related to the factory’s situation 
16:00-16:30 Discussion about appraisal Brainstorming about options to make appraisal more efficient 
16:30-16:45 Summary Wrap up of the day, reminder about main concepts and takeaways

Day 2.

Time Topic Approach
09:00-09:15 Reminder Reminder about main concepts and takeaways from previous day 
09:15-10:30 Prevention Overview of the most common types of prevention activities, and typical costs & benefits that can be expected 
10:30-10:40 Break  
10:40-12:00 Process control
& maintenance
Applicability and role of SPC (statistical process control) and preventative maintenance 
12:00-13:30 Lunch break  
13:30-14:00 Workshop observation Observation of a machining of fabrication process, if applicable; outline of the ways SPC and maintenance could help 
14:00-15:30 Training
& mistake-proofing
Applicability and role of operators training (including coaching from team leader and supervisor), and mistake proofing 
15:30-15:40 Break  
15:40-16:10 Workshop observation Observation of an assembly process, if applicable; outline of the ways training and mistakeproofing could help 
16:10-16:45 Summary Wrap up of the day, reminder about main concepts and takeaways

Typical benefits

Companies that set up a strong quality system can expect to reduce their costs of quality by at least 50%. They can also expect much higher grades on quality audits from their customers, which will help get and keep customers for whom quality is important (and who can generally pay a higher price).



  • An example of a high-level process flow chart and a list of common types of mistake-proofing systems will be given to participants.


  • The trainees will already have made progress in drawing the high-level map of their company’s processes.


  • The content of the PPT slides will be handed to the company. This way, the participants will be able to ‘refresh’ the concepts a few months later.


- The training session is spread over 2 days, in your factory

- Minimum 12 attendees

- If your factory is more that 2.5 hours away from Shanghai centre or dongguan centre, additional travel expenses will apply

cmc can operate all over china

Optional service

Some manufacturers feel the need for ongoing coaching of their team as they apply the concepts from our trainings. A good solution is to have one of our consultants come once a week for several months to reinforce the concepts and help apply them in a real situation.

Contact us for more details:

Moon Li
China Manufacturing Consultants



Email: moon.li@cmc-consultants.com
Phone: +86 755 8253 0056 (China)
Phone: +1 443 485 6415 (US)

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CMC quality improvement training by putting a quality system in place