# If the priority is cost control:
Metrics to track and improve: number of labor hours per piece, scrapped material, material consumption, floor space needed for production.
# If the priority is better quality:
We audit the quality system in depth. Many, but not all, checkpoints are inspired from ISO9001. We look for habits that are detrimental to quality in purchasing, engineering, maintenance, transportation of inventory and WIP, and HR.
Metrics to track and improve: customer returns/complaints, internal outgoing inspection rejects, in-process inspection rejects, incoming inspection rejects.
# If the priority is faster production cycle:
The most important is to ...
(1) ensure flexibility and backup
(2) to have everything ready when production is supposed to start. We have an eye for policies or lack thereof that could prevent these two conditions.
Metric to track and improve: Average number of days needed from receipt of PO to 100% packed.
We look for waste (unneeded transportation, processing, pickup & handling…) that can be eliminated. We look for HABITS that are detrimental to cost control in purchasing, production scheduling, engineering, maintenance, QC, and HR.