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A Tool for Chinese Manufacturers to Solve the ROOT CAUSE of Quality Problems

May 27, 2014

 by Renaud Anjoran

What is the single most important principle that a manufacturer should start applying, if they want to improve quality and safety? The root cause analysis, coupled with root cause correction. Unfortunately, generations of buyers have been frustrated by the inability of most Chinese managers to apply that principle.What is missing?

  • Adequate on-the-job training.
  • A simple method to follow, which does not call for inductive reasoning (I think that's the reason why the "5 why" and "fishbone diagram" tools are not used effectively in China).
  • A focus on the system rather than the people ("worker was lazy" is not the real root cause).

Here is a simple flow chart that, if applied regularly to problems, can bring excellent results:Root Cause Analysis Tool - in Chinese

Source: “Probable Cause, Using probability to get to the bottom of the issue”, published in Quality Progress of Sept. 2013 by Moreno Broccoletti — registration required). See its English version here.


 

22 Signs Of Good Factory Management in China eBook

Topics: Quality

Renaud Anjoran

Renaud Anjoran

15 years experience in China.
Partner, China Manufacturing Consultants.
Worked with hundreds of factories in China.
Certifications: ASQ CQE & CRE; ISO 9001 & 14001 lead auditor.
Author of well-read blog, Quality Inspection Tips.

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