Whatever your industry and your price positioning, quality matters. Even if you collect, sort, and sell scrap metal by the ton, your customers won’t be happy if you send them the wrong grade or the wrong type of metal.
Unfortunately, China manufacturing quality control often leaves a lot to be desired. Chinese factories seldom give enough importance to quality. Here is what often happens:
How should you avoid these issues?
First, people need to know whether they are doing good or not. Here are a few examples:
Don’t hide those numbers. Show them in full view of all employees and, above all, keep them simple. Here is an example that is probably over-complicated and intimidating.
Image source: Orgatex.com
Four important notes:
Let’s say you have done a good job collecting and displaying the right type of information. What next?
You need to provide the right type of training to your line/group leaders, your workshop supervisors, and your production manager. They should be able to understand the data, and to act based on those data at the right moment.
Without that, you are only displaying data. Management is a skill. If your managers are not picking up on this, consider giving them training.
What about you? What do you see in factories you visit? Can you see their quality performance? Is it collected with the aim of giving the right information to the right people for problem resolution, or to please some upper managers?